Privacy policy

What is this privacy policy for?

This privacy policy is for this website, https://pointandquack.com/; served by Point And Quack Limited (defined as “Point & Quack” throughout this agreement) and governs the privacy of its website visitors who choose to use it.

The policy sets out the different areas where website visitor privacy is concerned and outlines the obligations and requirements of the website visitors and Point & Quack. Furthermore, the way this website processes, stores and protects website visitor data and information will also be detailed in this policy.

Point & Quack take a proactive approach to website visitor privacy and try to ensure the necessary steps are taken to protect the privacy of its website visitors throughout their visiting experience.

This website complies with all UK national laws and requirements for website visitor privacy. This privacy policy also covers aspects of the general data protection regulations (GDPR) set out by the EU regulations.

Data control

How is website visitor data collected?

Website visitor data is collected in various ways around this website. Website visitor data is collected both on Point & Quack’s hosting provider’s servers and also through external applications installed on this website, all of which are outlined in the data privacy impact assessment below.

Data privacy impact assessment

Contact & Communication

Website visitors contacting Point & Quack do so at their own discretion and provide any such personal data requested at their own risk. The website visitor’s personal data is kept private and stored securely until a time it is no longer required, has no use or has been requested to be removed by the website visitor. Data is stored for no longer than three hundred and sixty-five (365) days, however, this excludes digital signature submissions.

Efforts have been made to ensure safe and secure email submission processes but Point & Quack still advise website visitors using such submissions to do so at their own risk.

Digital signature submissions

Point & Quack use online forms in order to request digital signatures from the Client.

These digital signatures capture the details of the submission, including but not limited to the IP address the form was submitted from. This data is used for verification purposes, should Point & Quack need to verify the submission on and/or at a later date.

These submissions are required to be stored indefinitely, in case of any dispute between the Client and Point & Quack. Therefore, the term regarding data being stored for no longer than three hundred and sixty-five (365) days does not apply to digital signature submissions.

Viewing proposals

Website proposals are often sent out to potential customers of Point & Quack.

When a proposal is viewed by a website visitor, Point & Quack gets an email to notify them that a website visitor is viewing their proposal.

The notification email simply acts as a receipt for Point & Quack to understand that a website visitor (usually, but not limited to, the potential customer) has viewed a specific proposal at a specific date and time.

Use of cookies

Cookies are small files saved to the website visitor’s computer hard drive that track, save and store data about the website visitor’s interactions and usage of the website. This allows the website, through its server to provide the website visitors with a tailored experience within this website.

This website uses cookies to better the website visitors experience while visiting the website. Where applicable this website uses a cookie control system allowing the website visitor on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with legislation requirements for websites to obtain explicit consent from website visitors before leaving behind or reading files such as cookies on a website visitor’s computer or device.

Website visitors are advised that if they wish to deny the use and saving of cookies from this website onto their computer hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its website visitors to better understand how they use it. This software is provided by Google Tag Manager and Google Analytics which use cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not automatically store, save or collect personal data. You can read Google’s privacy policy here for further information, including what they collect; https://policies.google.com/privacy.

This website often participates in advertisements run through Google Ads. Point & Quack can then monitor advertisement clicks, search terms used to show their advertisements, on-site interactions which may trigger conversions and various other data on Google’s Ads platform. You can read Google Ads’ privacy policy for further information, including what they collect here; https://policies.google.com/technologies/ads.

This website often participates in advertisements run through Microsoft Advertising (formally known as Bing Ads). Point & Quack can then monitor advertisement clicks, search terms used to show their advertisements, on-site interactions which may trigger conversions and various other data on Microsoft Advertising’s platform. You can read Microsoft Advertising’s privacy policy for further information, including what they collect here; https://about.ads.microsoft.com/en-gb/resources/policies/privacy-and-data-protection-policies and here https://privacy.microsoft.com/en-GB/privacystatement.

This website often participates in advertisements run through Facebook Ads. Point & Quack can then monitor advertisement metrics; including, but not limited to, clicks and collect Facebook user details; including, but not limited to, profile pictures, full names, phone numbers, email addresses and company names. Point & Quack then uses this information in order to provide the collected Facebook users with direct emails, in order to upsell Point & Quack’s services. You can read Facebook’s privacy policy for further information, including what they collect here; https://www.facebook.com/privacy/explanation.

This website also uses a LinkedIn Insight Tag, which uses cookies to track visitor usage. This software allows Point & Quack to track LinkedIn profile data based on advertisement clicks through LinkedIn (including any of their publishing partners) and also website visitors which come to the website, even if they have not come through LinkedIn. You can read LinkedIn’s data policy for further information, including what they collect here; https://www.linkedin.com/legal/privacy-policy.

Point & Quack also use a tracking software called HubSpot. Any emails sent to Point & Quack directly or entered through the website directly through forms including but not limited to the request a callback form, contact form and/or digital signature form on Point & Quack’s website allows Point & Quack to monitor the visitor and their company data, which is viewed on HubSpot’s software and/or website in order to better understand Point & Quack’s website visitors. The same applies if a visitor mentions Point & Quack social media profile username directly on a social media platform such as Facebook, Twitter, LinkedIn and any other social media platform which HubSpot monitors. The live chat widget provided by HubSpot also uses a cookie to interact with website visitors and to provide website visitors with their chat history. To do so, Point & Quack will need to store and process your personal data through HubSpot. You can read HubSpot’s privacy policy here for further information, including what they collect; https://legal.hubspot.com/privacy-policy. You can also read Facebook’s cookie policy for further information, including what they collect here; https://www.linkedin.com/legal/cookie-policy. Furthermore, you can also read Twitter’s privacy policy for further information, including what they collect here; https://twitter.com/en/privacy.

Point & Quack use Stripe and PayPal in order to process some transactions. Payment providers are not limited to just these two providers. Customer data, including but not limited to; full names, addresses, email addresses, telephone numbers and payment card (not limited to credit and/or debit cards) information are stored on these payment platforms for processing payments and record keeping. You can read Stripe’s privacy policy for further information on what can be collected here; https://stripe.com/gb/privacy. Furthermore, you can also read PayPal’s privacy policy for further information on what can be collected here; https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs or sponsored links. Such cookies are used for conversion and referral tracking and typically expire after thirty (30) days, though some may take longer. No personal data is automatically stored, saved or collected.

How long is website visitor data stored for?

The website visitor’s data is stored on Point & Quack’s hosting provider’s servers. The data is kept private and stored securely until a time it is no longer required, has no use or has been requested to be removed by the website visitor. Non-actively used data is stored for no longer than three hundred and sixty-five (365) days, however, this excludes digital signature submissions.

Website visitor rights

Website visitors can request to view their data

Website visitors can request to view their submitted personal data on this website if the data is kept by Point & Quack. To request this, the website visitor should write to Point & Quack, 2 Huntingdon St, St Neots PE19 1BG. Alternatively, the website visitor can email through this website or directly at studio@pointandquack.com.

Website visitors can request to update their data

Website visitors can request to update their submitted personal data on this website if the data is still kept by Point & Quack. To request this, the website visitor should write to Point & Quack, 2 Huntingdon St, St Neots PE19 1BG. Alternatively, the website visitor can email through this website or directly at studio@pointandquack.com.

Website visitors can request to remove their data

Website visitors can request to remove their submitted personal data on this website if the data is still kept by Point & Quack. To request this, the website visitor should write to Point & Quack, 2 Huntingdon St, St Neots PE19 1BG. Alternatively, the website visitor can email through this website or directly at studio@pointandquack.com.

Website visitors can restrict collection of their data

The website visitor can restrict the collection of their personal data by disabling cookies in their web browser’s settings. website visitors who wish to restrict their personal data on the website should also avoid submitting any forms on the website.

Website visitors can object to the processing of their data

If a website visitor has submitted data to Point & Quack through the website or through email, the website visitor can request to not receive any further communication by Point & Quack. Website visitors who wish to do this should write to Point & Quack, 2 Huntingdon St, St Neots PE19 1BG. Alternatively, the website visitor can email through this website or directly at studio@pointandquack.com. The website visitor may receive a confirmation email to show acknowledgement towards the website visitor’s request and should avoid sending any future communication to Point & Quack.

Website visitors can object to Point & Quack to reuse their data for other services

Website visitors who have submitted data on the website can object to Point & Quack to reuse their data for other services in the future. Website visitors who wish to do this should write to Point & Quack, 2 Huntingdon St, St Neots PE19 1BG. Alternatively, the website visitor can email through this website or directly at studio@pointandquack.com. The website visitor may receive a confirmation email to show acknowledgement towards the website visitor’s request and should avoid sending any future communication to Point & Quack.

Website visitors can opt-out from automated decision-making processes

Point & Quack do not conduct any automated decision-making processes through the website.

Data protection officer

Rahul Khosla is the data protection officer and can be contacted by writing to Point & Quack, 2 Huntingdon St, St Neots PE19 1BG. Alternatively, Point & Quack can be contacted by email through this website or directly at studio@pointandquack.com.

Data processing

How is website visitor data used?

Point & Quack use data submitted through the website by the website visitor to provide the website visitor with further more-tailored information about products and services Point & Quack offers (including but not limited to; the submitted full name, phone number, email address and page URL of which the website visitor sent their enquiry from). Point & Quack may also use this data to answer any questions or queries the website visitor has submitted.

Data collection through the use of cookies is used for internal use only by Point & Quack. This data is used to better tailor replies from Point & Quack to the website visitor’s submissions made through the website.

Records of data

Records of the website visitor’s data are kept private and stored securely until a time it is no longer required, has no use or has been requested to be removed by the website visitor. If data is no longer required, data is stored for no longer than three hundred and sixty-five (365) days.

Website visitor data may be forwarded on to recommended companies based on the website visitor’s enquiry. This is only if Point & Quack is unable to take on the website visitor’s project or required services at the time of submission due to their other projects or obligations. If a website visitor’s enquiry has been forwarded to a recommended company by Point & Quack, Point & Quack may receive commissions from the recommended company based on the recommended company’s discretion to do so. Point & Quack is not obligated to share this with the website visitor.

Data security

The website uses a secure sockets layer (SSL) to encrypt the connection between the website and website visitor. The SSL certificate that is used on this website is provided by Let’s Encrypt.

Data breaches

If for any reason the website encounters a data breach, Point & Quack will attempt to inform their website visitors who have submitted personal data a warning regarding the breach, within 24 hours of their acknowledgement of the data breach.

External links

Although this website only looks to include quality, safe and relevant external links, website visitors are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are classed as clickable text, banners and image links to other websites.

Point & Quack cannot guarantee or verify the contents of any externally linked website despite their best efforts. Website visitors should, therefore, note they click on external links at their own risk and Point & Quack cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that Point & Quack participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Website visitors are advised to use social media platforms wisely and communicate or engage with them with due care and caution in regard to their own privacy and personal data. Point & Quack will never ask for personal or sensitive data through social media platforms and encourage website visitors wishing to discuss sensitive data to contact them through primary communication channels such as by telephone or email at studio@pointandquack.com.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Website visitors are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Point & Quack, 2 Huntingdon St, St Neots PE19 1BG. Alternatively, you can email this website directly at studio@pointandquack.com.


This document was last edited on the 25th of January, 2022.